Privacy Policy

At Expanse Trade, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or engage with our export-related services. By using our website, you consent to the practices described in this policy.

 

1. Who We Are

Expanse Trade is a provider of export services, including logistics coordination, trade facilitation, customs documentation, and supply chain solutions. We operate globally and are committed to handling personal data responsibly and in compliance with applicable data protection laws.

 

2. Information We Collect

We collect personal and technical information that you voluntarily provide to us or that is automatically collected through your interactions with our website. This includes:

• Contact Information: Name, email address, telephone number, company name, mailing address.
   

• Transaction Data: Information related to orders, invoices, products or services you purchase, shipping details, and payment confirmations.
   

• Technical Data: IP address, browser type and version, time zone setting, operating system and platform, and browsing behavior collected through cookies and similar technologies.
   

• Communication Data: Information included in inquiries, feedback, support requests, or any correspondence with our team.
   

We may also collect aggregated, non-identifying data for analytical purposes.

 

3. How We Use Your Information

We use personal data for the following purposes:

• To provide and manage export services, logistics, and order fulfillment
   

• To respond to inquiries, quote requests, and service support issues
   

• To process financial transactions and send payment confirmations
   

• To send administrative communications (e.g., service updates, policy changes)
   

• To improve the functionality, security, and user experience of our website
   

• To comply with legal and regulatory obligations
   

• To personalize and tailor content or offers (with your consent, where applicable)
   

 

4. Legal Bases for Processing

We process your data lawfully, relying on the following bases under applicable laws (e.g., UK GDPR, EU GDPR, and similar):

• Consent – When you explicitly agree to data collection for specific purposes (e.g., subscribing to newsletters).
   

• Contractual Necessity – When processing is necessary to perform a contract with you or take steps before entering a contract.
   

• Legal Obligation – When we are required to comply with laws or regulatory requirements.
   

• Legitimate Interests – When processing is necessary for our business operations (e.g., fraud prevention, service improvements), provided your rights do not override those interests.
   

 

5. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Trusted service providers and logistics partners assisting with deliveries, customs documentation, and trade services
   

• IT and hosting service providers, who support our website infrastructure and data security, under strict data protection agreements
   

• Payment processors and financial institutions for processing transactions
   

• Regulatory authorities or law enforcement where disclosure is required by applicable law
   

All third-party partners are contractually obligated to protect your data and use it only for agreed purposes.

 

5A. Use of Wix as a Hosting Platform

Our website is hosted and operated using Wix.com Ltd., a third-party web platform provider. As a result, certain personal data you provide through our website (e.g., when submitting forms or browsing pages) may be processed by Wix on our behalf.

Wix stores data in secure servers located in various jurisdictions including the United States, Europe, and Israel. Your use of our website is therefore also subject to Wix’s Privacy Policy, which outlines how Wix handles data on behalf of its users.

We have taken reasonable steps to ensure that Wix provides adequate levels of data protection consistent with applicable privacy regulations. However, we encourage you to review Wix’s own policies for additional details.

 

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including:

• Providing services or fulfilling contractual obligations
   

• Complying with legal, tax, and accounting requirements
   

• Resolving disputes and enforcing our agreements
   

After the retention period ends, we securely delete or anonymize your data.

 

7. Your Data Protection Rights

You have rights under applicable data protection laws, which may include:

• Access – Request a copy of the personal data we hold about you
   

• Rectification – Request correction of inaccurate or incomplete data
   

• Erasure – Request deletion of your data (subject to legal exemptions)
   

• Restriction – Ask us to limit processing under certain conditions
   

• Objection – Object to certain processing activities
   

• Data Portability – Request transfer of your data to you or another provider
   

• Withdraw Consent – Revoke consent at any time (where processing is based on consent)
   

To exercise these rights, contact us at: [Insert Email Address]
We will respond to requests within the timeframes set by applicable laws.

 

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content. You can accept or decline cookies through your browser settings or our cookie banner.

For more information, see our [Cookie Policy].

 

9. International Data Transfers

Where personal data is transferred outside your country (including to service providers in countries that may not have the same level of data protection laws), we ensure that appropriate safeguards are in place, such as:

• Data transfer agreements based on standard contractual clauses (SCCs)
   

• Certification mechanisms or adequacy decisions under GDPR or similar regulations
   

 

10. Data Security

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted data transmission using HTTPS
   

• Role-based access control for internal systems
   

• Firewalls and regular security audits
   

• Staff training on data protection best practices
   

Despite our efforts, no system is 100% secure. We recommend taking precautions when sharing personal information online.

 

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the "Effective Date" listed at the top. If we make significant changes, we will notify you via email or a website notice.

 

13. Contact Us

If you have any questions, concerns, or wish to exercise your rights, please contact:

Expanse Trade at contact@expansetrade.com.